Last Updated: November 11, 2025

CUSMAA (“we”, “our”, or “us”) operates an online multi-vendor platform that connects customers and vendors for custom clothing services.
We are officially registered under Malaysia’s Personal Data Protection Act (PDPA) 2010 with the Jabatan Perlindungan Data Peribadi Malaysia (JPDP) to ensure full compliance and protection of your personal data.

1. INFORMATION WE COLLECT

1.1. Personal Information

  • Customers: Name, email, phone number, shipping address, body measurements, design preferences, and payment details.
  • Vendors: Business name, contact details, business registration number, bank account information, and service portfolio.

1.2. Content Information
• Uploaded designs, logos, and artwork.
• Customization details and order notes.
• Communication records between customers and vendors.
• Product images and descriptions.

1.3. Technical Information
• IP address, browser type, device information, and activity logs.
• Cookies and usage tracking data to improve platform performance.

2. HOW WE USE YOUR INFORMATION

2.1. Platform Operation
• Facilitate transactions between customers and vendors.
• Process and manage custom clothing orders.
• Enable vendor onboarding and customer account management.
• Coordinate production, delivery, and order tracking.

2.2. Communication
• Provide order status updates and notifications.
• Enable direct communication between customers and vendors.
• Respond to inquiries via customer support.
• Send marketing or promotional materials (only with prior consent).

2.3. Business Operations
• Verify vendors and ensure product/service quality.
• Handle disputes, refunds, and complaints.
• Improve platform features and enhance user experience.

3. DATA SHARING AND DISCLOSURE

3.1. Vendor Access
Vendors will only receive customer data relevant to their orders (e.g., shipping address, contact information, and design details).

3.2. Third-Party Service Providers
We may share limited information with trusted third parties, such as:
• Payment gateways
• Logistics and courier services
• Cloud hosting and IT service providers
All third parties are bound by strict confidentiality and data protection agreements.

3.3. Legal Obligations
We may disclose information to government authorities or law enforcement agencies when required by Malaysian law.

4. DATA RETENTION

We retain your personal information only for as long as necessary to:
• Complete transactions and provide after-sales support.
• Fulfill legal and tax obligations (7 years for financial records as required by Malaysian law).
• Maintain business continuity for returning users and vendors.

5. YOUR RIGHTS UNDER PDPA

As a registered Malaysian user, you have the right to:
• Access and request a copy of your personal data.
• Correct or update inaccurate information.
• Withdraw consent for marketing communications.
• Request account deletion (subject to applicable record-keeping laws).
• Request data portability for your personal information.

6. SECURITY MEASURES

We apply multiple layers of protection to ensure your information remains safe:
• Encrypted payment processing (SSL/TLS)
• Secure vendor verification and authentication
• Regular server and system security audits
• Limited employee access to sensitive data
• Ongoing compliance with PDPA Malaysia data protection standards

7. CONTACT INFORMATION

For any data protection concerns, access requests, or complaints:

CUSMAA Data Protection Officer
📧 Email: support@cusmaa.com
🏢 Address: Suite 3.01, 3rd Floor, Lot 10 Kolam Plaza (Wisma Prudential), Luyang, Jalan Lintas, 88300 Kota Kinabalu, Sabah, Malaysia

CUSMAA is a registered data user under Malaysia’s Personal Data Protection Act (PDPA) 2010, and is fully committed to safeguarding your privacy and data rights.