Last Updated: November 11, 2025

1. GENERAL POLICY

Due to the custom-made nature of our products, standard return policies do not apply. Each item is manufactured to customer specifications.

2. REFUND ELIGIBILITY

2.1. Full Refunds Available For:
– Order cancellation before production begins
– Vendor inability to fulfill order as specified
– Significant defects in workmanship
– Non-delivery of goods

2.2. Partial Refunds Available For:
– Minor defects that don’t affect usability
– Small variations from original specifications
– Delays in delivery timeline

2.3. No Refunds For:
– Customer changing mind after production begins
– Color variations on screens vs physical products
– Incorrect measurements provided by customer
– Minor imperfections in custom designs

3. CUSTOM PRODUCT CONSIDERATIONS

3.1. Design Approval:
Customers are responsible for approving final designs before production. No refunds for design errors after approval.

3.2. Measurement Accuracy:
Customers must provide accurate measurements. No refunds for fit issues due to incorrect customer measurements.

3.3. Color Variations:
Slight color variations between digital designs and printed products are normal in sublimation printing.

4. DISPUTE PROCESS

4.1. Quality Issues:
– Customer must provide photos/videos of defects
– Vendor has 7 days to propose solution
– Cusmaa mediates if no resolution

4.2. Resolution Options:
– Reprint of item
– Partial refund
– Store credit
– Full refund (in eligible cases)

5. VENDOR PERFORMANCE

Vendors with multiple refund requests may be subject to:
– Account review
– Additional quality checks
– Temporary suspension
– Permanent removal from platform

6. PROCESSING TIMELINE

Refunds processed within 14 business days to original payment method.