INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Cusmaa.com?

Cusmaa.com is a multivendor online marketplace where customers can buy high-quality apparel such as Batik Shirts, Corporate Wear, Hoodies, Jerseys, Tudung, and Varsity Jackets from trusted vendors. We offer both ready-made and customizable clothing options.

Do you offer custom designs or bulk orders?

Yes! We specialize in custom and corporate orders. Whether you need jerseys for your team, corporate uniforms for your business, or custom varsity jackets for your institution, you can place bulk or personalized orders directly with our vendors.

Are the vendors on Cusmaa verified?

Absolutely. We carefully review and verify every vendor to ensure they offer quality products, reliable service, and professional communication.

How do I place an order?

Simply browse the products, choose your preferred item, select size/options, and proceed to checkout. For custom orders, many vendors provide a customization form or instructions on the product page.

What payment methods do you accept?

We support secure online payment methods to ensure a safe shopping experience. Payment options may vary depending on your region and vendor.

How long will delivery take?

Delivery time depends on the vendor, product type, and your location. Custom-made items may require additional processing time. You can check estimated delivery details on each product page.

Can I track my order?

Yes. Once your order is shipped, you will receive tracking information from the vendor or through your Cusmaa account.

What is your return or refund policy?

Our return and refund policies may vary depending on each vendor. However, most vendors accept returns for defective or incorrect items. Custom-made items usually cannot be returned unless there is a production issue. For more information you can see my refund policies 

How can I become a vendor on Cusmaa?

You can register as a vendor through the My Account section on Cusmaa.com. After submitting your details, our team will review your application and approve it if it meets our requirements.

How can I contact customer support?

You can reach our support team through the Contact Us page or by messaging us directly through your account dashboard. We’re here to help with any questions or concerns. Or open any product or service then you get a "Get Support" button. Click here and send me your message.

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